Privacy Policy

1. Scope

This Privacy Policy explains how 17959451 CANADA INC. collects, uses, discloses, and protects personal information through the moments.film mobile application, website, and related services (collectively, the "Service").

2. Information we collect

Depending on how you use the Service, we may collect the following categories of information:

• account information, such as your email address, first and last name, avatar, and account identifier;
• Moment information, such as event names, URLs, settings, reveal timing, and participant limits;
• uploaded content, including photos, profile images, filenames, timestamps, and related metadata;
• participant information, including an anonymous device identifier, participant-entered name, and upload session details;
• support communications, including your message, contact email, and related technical context;
• transaction information needed to verify Apple in-app purchases and upgrades, such as transaction and product identifiers; and
• technical and diagnostic information, such as IP-derived data, user agent details, request logs, and service activity records.

3. How we collect information

We collect information directly from you, automatically when you use the Service, and from service providers that support authentication, payments, hosting, storage, communications, and operational monitoring. If you access the Service through a browser, session cookies or similar technologies may be used to support authentication and security.

4. How we use information

We use personal information to:

• create and maintain accounts;
• operate Moments, uploads, sharing, and related app features;
• verify purchases, enforce product limits, and prevent fraud or misuse;
• respond to support requests and communicate with you about the Service;
• secure the Service, troubleshoot issues, and monitor performance; and
• comply with legal obligations and protect our rights, users, and systems.

5. When we share information

We may disclose information:

• to service providers that help us run the Service, such as authentication, cloud storage, email, infrastructure, and monitoring providers;
• to Apple or other platform operators as needed to validate transactions or distribute the app;
• to other users where sharing is part of the product experience, such as making uploaded media available within a Moment;
• if required by law, legal process, or regulatory request; and
• in connection with a merger, financing, acquisition, reorganization, or sale of all or part of our business.

We do not sell personal information for money.

6. Data retention

We retain information for as long as reasonably necessary to provide the Service, maintain legitimate business records, resolve disputes, enforce agreements, and comply with legal obligations. Retention periods may differ depending on the type of data and how the Service is used.

7. International transfers

We may store or process information in Canada, the United States, or other countries where we or our service providers operate. Those jurisdictions may have privacy laws that differ from the laws where you live.

8. Your choices and rights

Subject to applicable law, you may request access to, correction of, or deletion of personal information we hold about you. You may also ask questions about our handling of your information or withdraw consent where consent is the basis for processing, subject to legal or contractual restrictions.

You can contact us using the details below. We may need to verify your identity before acting on a request.

9. Children's privacy

The Service is not directed to children under 13, and we do not knowingly collect personal information from children under 13 through the Service. If you believe a child has provided us with personal information, contact us so we can review and address the issue.

10. Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. No system is perfectly secure, and we cannot guarantee absolute security.

11. Changes to this Policy

We may update this Privacy Policy from time to time. When we do, we will post the updated version here and revise the effective date above. Your continued use of the Service after the updated policy takes effect means you accept the revised policy.

12. Contact

Privacy questions or requests can be sent to [email protected].